FAQ

Find answers to all frequently asked questions below.
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Ingredients & Certifications

What is Allergy Certified?

Allergy Certified is an independent certification body that reviews all raw materials in all ingredients in a product. They take into account the concentrations of the raw materials and also require a nickel and cobalt test from an independent laboratory. If all raw materials and concentrations can be approved and the nickel and cobalt tests show a content below 1 ppm (part per million), the product is certified.

This guarantees that there are no known allergens, endocrine disruptors, or potentially carcinogenic substances in the product, and that it is completely safe to use even if you already have allergies.

What does it mean that Sandstone products are vegan?

All Sandstone products are 100% vegan. When a product is vegan, it means that it does not contain ingredients of animal origin. Therefore, in Sandstone's products, we do not use ingredients such as beeswax, lanolin, carmine, or other raw materials derived from animals.

Instead, we use carefully selected plant-based and synthetic ingredients that provide the same great effect and quality in the products.

Furthermore, none of our products are tested on animals according to EU legislation.
If you want to read more about our vegan products, read more here.

Is there perfume in Sandstone's products?

No – and no essential oils or natural fragrances either. The body doesn't care whether it's synthetic or natural perfume. Perfume is perfume and is not part of our products.

Do you test on animals?

No. At Sandstone, we believe in a world where beauty does not have to come at the expense of animals. That's why we never test our products on animals, and we ensure that no animals suffer in the process of developing our products.

We use vegan ingredients, which are not only a choice for your skin but also a choice for animal welfare. We are proud to support ANIMA, a Danish organization that works against animal testing.

Do Sandstone products contain PFAS?

None of Sandstone's products contain PFAS. Read more about PFAS and our position here.

Are there parabens or preservatives in the products?

No, all our products are paraben-free. All our products are paraben-free. We use Phenoxyethanol as a preservative. Phenoxyethanol is approved by Allergy Certified as safe for the skin.


Are the products organic?

No. Our products are not organic.

Does Sandstone only use natural ingredients?

No, we only use skin-friendly and safe ingredients. Natural ingredients are not necessarily skin-friendly. Furthermore, many people have allergies to natural things such as grass, even though grass is natural.

Is the Mica you use ethically sourced?

Yes, 100%. Our manufacturers have all signed a guarantee statement ensuring that we only use sustainable mica not produced with child labor.

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Mica is a group of naturally occurring silicate minerals known for their shiny, shimmering appearance. It is widely used as a pigment in cosmetics. We have taken a stand, and we only use raw materials and minerals that we can vouch for.

Products & content

What ingredients do Sandstone products contain?

All Sandstone products are developed with nourishing and gentle ingredients. You can find the ingredient list for each product, showing what the product contains. You can always send us an email if you have more specific questions.

Is there nickel in Sandstone's mascara?

All our mascaras contain less than one part per million (1 ppm) of nickel. This amount is considered safe for use, even for people with nickel allergies.

Can I use Sandstone products when I am pregnant?

Yes, our products contain no known allergens, endocrine disruptors, or potentially carcinogenic substances.

Which color should I use in foundation/powder/concealer?

Take a picture of yourself without makeup, in good daylight, and email it to: info@sandstonescandinavia.dk

Write "color match" in the subject line, and our makeup experts will guide you in your product choice.

Are Sandstone's products gluten-free?

Yes, all products are gluten-free.

Can I order testers or samples?

No, unfortunately we cannot send testers or samples. You can visit one of our retailers where you can experience the products in person.

Where are your products manufactured?

All our products are produced responsibly in the EU in compliance with all applicable legislation.

What if I'm allergic to your products?

Please contact us, and we will connect you with Allergy Certified experts who will help clarify what you are allergic to. This requires your permission for Allergy Certified to contact you, as we do not share your contact information without consent.

Delivery & Returns

When can I expect to receive my package?

You will often find that we ship your package on the same day you order it. Therefore, you will most often experience a delivery time of 1-3 days.

Longer delivery times may occur in connection with public holidays and similar events.

Do you offer free shipping at Sandstone Scandinavia?

Yes. You can get free shipping to your preferred parcel locker or pickup point for purchases over DKK 299. If you purchase for less, shipping costs DKK 39.

How can I get my parcel delivered?

We ship packages with DAO and Bring, where you can choose between parcel shop pickup or home delivery. If you purchase for DKK 299 or more, you get free shipping. If you purchase for less, shipping costs start from DKK 39.

Is it possible for me to return my order?

Yes, absolutely. You have a 14-day full right of return on items purchased on the website, unless otherwise agreed or stated in your order. The 14-day period starts on the day the order is delivered. Returns are at the buyer's own expense and risk. Returns require that the product is unused and can be resold. Read more here.

All returns must be sent to the following address:

Pakkecenter Nord - Att. Sandstone Scandinavia

Østre Fælledvej 11

9400 Nørresundby, DK

My package was damaged during shipping. What do I do?

Should any damage occur during the shipment of your goods, or if the item has a defect when you receive it – please contact us by email at JL@sandstone.pro, so we can help you get the item exchanged.

Read more here.

Can I pick up my products from you in Odense?

No, unfortunately, that's not an option, as ours is not located in Odense.

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Free shipping

Free shipping on all orders over DKK 299

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14-day return policy

You can return your items within 14 days.

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Customer Service

If you have any questions, please write to us.