Sandstone Scandinavia accepts online payments with Visa, Mastercard, Mobilepay Online.

Payment will only be charged to your account when the physical item is shipped.

Reservation of amount

When using a payment card, both debit and credit, an amount equivalent to the purchase will be reserved. This amount is reserved until the webshop has processed and shipped your order. Once the order has been shipped, the money will be charged to the account.

Authorization on debit cards

With debit cards, you will see that the money is reserved on your account and that your available balance will appear as reduced. If you or the webshop subsequently cancel your order, the webshop cannot charge the money, but the reservation will remain active for a period. Please note that only your bank (or card issuer) can lift the reservation.

Authorization on credit cards

The money will only be debited from your account and appear in your overview once the webshop processes and collects payment for your order.

All amounts on the website are inclusive of VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK) and Euro (EUR). Sandstone Scandinavia uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by external parties. Sandstone Scandinavia's own website also uses encryption with SSL protocol.

The delivery time for your order is 1-3 business days.

Delivery methods

We offer delivery with:

• DAO to parcel shop or home address
• Bring to parcel shop, home address or business address

What does shipping cost?

When you shop at Sandstone Scandinavia, you always get free shipping to a DAO - Parcel Shop when you spend over DKK 299.
If you spend under DKK 299, it costs DKK 39 for delivery to a DAO - Parcel Shop and Bring - Parcel Shop.

If you want delivery to your home address, it costs DKK 49 with DAO - Home Delivery.

You have a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order.

The 14-day period starts on the day the order is delivered.

You have a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order. The 14-day period starts on the day the order is delivered. Any return costs are at your own expense.

Notification of withdrawal must be submitted to us no later than 14 days after delivery and must be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Notification of the use of the right of withdrawal must be sent by email to JL@sandstone.pro. The message must clearly state your wish to exercise the right of withdrawal.

You cannot cancel simply by refusing to accept the item, or by not picking it up at the post office or parcel shop. If an item is returned from a post office or parcel shop because it was not picked up, or because acceptance was refused, the item will be credited, and a shipping and handling fee of DKK 200 will be deducted to cover costs associated with the receipt of the shipment.

The money will be refunded to the payment card used for the purchase.

We only transfer money electronically.

Returns are at the buyer's own expense and risk.

All returns must be sent to the following address:

Pakkecenter Nord
Att. Sandstone Scandinavia

Østre Fælledvej 11

9400 Nørresundby, DK

We do not accept returns sent cash on delivery, or without delivery to our address, requiring us to pick up the package at the post office or parcel shop. We will refund your credit as soon as we have received your item and verified that it meets the conditions for the right of return.

If you have any questions regarding your order or exchange/return options, please feel free to contact us:

Email: JL@sandstone.pro
Phone: +45 71 74 71 00

Should any damage occur during the shipping of your goods, or if the item has a defect when you receive it – please contact us at mailJL@sandstone.pro, so we can help you get the item replaced.

In case of defects or deficiencies, you can have the item exchanged or get a refund. This is conditional on the complaint being justified and the damage/defect not being caused by incorrect use. You must complain within a reasonable time after discovering the defect. If you complain within 2 months, the complaint will always be considered timely.

You have a 2-year right to claim from the day you received the item – please remember to keep your receipt. Please note that for items with a limited lifespan, the right to claim is also limited.

Claims must be returned to:

Pakkecenter Nord - Att. Sandstone Scandinavia

Østre Fælledvej 11

9400 Nørresundby, DK

We do not resell personal information and do not disclose your personal information to others; they are only registered in our customer database. You can have your information deleted at any time.

For you to enter into an agreement with Sandstone Scandinavia, we need the following information:
- Name
- Address
- Phone number
- E-mail address

We register your personal data with the purpose of delivering the goods to you.

Personal data is registered with Sandstone Scandinavia and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what information is collected and why. Only employees at Sandstone Scandinavia have access to the information registered about you.

We do not store or transmit customer information encrypted.

As a registered user with Sandstone Scandinavia, you always have the right to object to the registration. You also have the right to inspect what information is registered about you. These rights are granted to you by the Danish Data Protection Act, and inquiries in this regard should be directed to JL@sandstone.pro.

Sandstonescandinavia.com uses cookies to optimize the website and its functionality, thereby making your visit as easy as possible. You can delete cookies from your computer at any time.

We use log statistics on sandstonescandinavia.com, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website they leave, etc. The log statistics are only used for the purpose of optimizing Sandstone Scandinavia's website.